AI-powered complaint tracking, technician dispatch, and GPS-based service control
Powering Faster Service with Intelligent Complaint Management
Connect gives service businesses one platform to manage complaints, assign technicians, track jobs live, capture proof in the field, control inventory, approve quotations, and monitor performance in real time.
Built for maintenance, HVAC, CCTV, IT hardware, real estate and field service teams
BUILT FOR FIELD-HEAVY SERVICE BUSINESSES
WHY TEAMS SWITCH TO CONNECT
Complete every complaint on time. Earn more profit. Keep clients happy.
Connect gives service businesses complete control over complaints, technicians, job costs, customer approvals, and field performance — so every job is completed faster, tracked accurately, and converted into profitable service revenue.
Every complaint done on time
SLA alerts, live status, technician assignment and escalation controls keep every job on schedule.
More profit from every job
Service charges, transport, quotations, spare parts and approvals reduce leakage and grow revenue.
Happy, satisfied clients
Faster response, transparent updates, digital proof and QA rating raise satisfaction on every job.
Accurate team tracking
GPS, attendance, travel time, face verification and live availability in one dashboard.
THE PROBLEM
Get AI powerd Complain Management Software with Connect CMS
- Missed complaints with no clear owner
- No technician visibility in the field
- No proof of visit or completed work
- Delayed quotation approvals
- Spare part and inventory leakage
- Manual, unreliable attendance
- Angry customers, no profit clarity
- Digital complaint tracking, always owned
- Live technician location on a shared map
- Camera and GPS-timestamped proof
- Fast, one-tap quotation approvals
- Controlled, logged spare parts
- Geo and face-verified attendance
- Happy customers, clear job profitability
CORE PLATFORM
One system for complaints, jobs, technicians and inventory
Manage Complains
Log, assign and track every complaint with fault detail, priority and warranty status.
Job & work order management
Full job lifecycle from creation to closure, with configurable statuses and timelines.
Technician assignment
Assign manually or automatically based on workload, location and availability.
Technician mobile app
Assigned jobs, status updates, photos and notes, built for people in the field.
live GPS tracking
Location captured on travel, arrival, job start, completion and status change.
Attendance & face verification
Geo-tagged check-in/out with liveness-checked face punch for job start and stop.
Inventory & spare parts
Stock, unit price and cost tracked against every part consumed on a job.
Quotation & approval
Auto-generated quotations with warranty logic and a built-in approval queue.
SLA & escalations
Deadlines monitored automatically, with escalation before they're missed.
TECHNICIAN MOBILE APP
Empower each technician with a smart mobile app
Technicians receive assigned jobs, start travel, update work status, upload photos, mark attendance, record parts, and close jobs directly from the mobile app.
LIVE GPS & TEAM TRACKING
Track Every Location — In Real Time
Track technician location, travel route, job arrival, work start, job completion and live status from one dashboard.
On-site / travelling / offline
Live status for every technician, always current.
Route & travel history
Full GPS trail replayable against the job timeline.
Geo-tagged attendance
Check-in and check-out tied to actual location.
Event timestamps
Arrival, job start and completion, all logged.
COMPLAINT-TO-COMPLETION WORKFLOW
Quotation & approved workflow
PROFIT & BUSINESS CONTROL
Complete jobs faster. Reduce leakage. Increase service profit.
Connect helps service businesses make every complaint measurable and every field activity accountable. With job cards, quotations, spare parts tracking, technician proof and digital approvals, owners can control cost, reduce leakage and grow profit from every service job.
Based on 340 completed jobs this month
CUSTOMER HAPPINESS
Happy clients start with faster, transparent service
Customers get faster response, accurate updates, professional technicians, digital proof, an approval workflow, and a better service experience end to end — from the first call to the closing rating.
AI-POWERED SERVICE AUTOMATION
AI assistance for smarter complaint handling
Connect's AI agent registers complaints, checks warranty and customer history, drafts notes for the technician, and escalates or reassigns jobs that are drifting toward an SLA breach.
3 jobs are approaching SLA deadline: #4021, #4058, #4099. Reassign technician before 5 PM.
REAL-TIME DASHBOARDS
Real-time dashboards for better decisions
Job trends, SLA compliance, resolution time and technician performance — all live, all filterable.
Built around field jobs, not generic tickets
Manage Complains
Warranty-aware quotations for units still under cover
Real estate maintenance
Multi-property fault tracking by area and building
Facility management
SLA-driven dispatch across large sites
CCTV & security
Installation and service jobs with photo proof
IT hardware support
Serial-tracked repairs with parts costing
Electrical contractors
Fault categories built for licensed field work
Plumbing services
Same-day dispatch with live technician location
Repair & maintenance
General appliance and equipment repair workflows
Fabrication
Job costing across labour, parts and transport
Don't see yours?
Built for real service operations, not just ticketing
Complete office-to-field workflow
Mobile-first technician experience
GPS and proof-based tracking
Inventory and quotation control
AI-enabled automation
Private server hosting option
Role-based access control
Real-time dashboards
CUSTOMERS
Teams running their whole service desk on Connect
"We stopped chasing technicians on the phone. The live map tells us exactly who's free before we even open a new complaint."
"Quotations used to take a day to type up and send. Now they're generated the moment the technician logs the parts."
"Face-verified attendance ended the arguments over who actually showed up on site and when."
FAQ
Common questions
What is field service management software?+
It's software that manages field jobs end to end — complaint intake, technician dispatch, GPS tracking, parts, quotations and reporting — instead of just logging a support ticket.
Does it include technician GPS tracking?+
Yes. Location is captured on travel start, arrival, job start, completion and any status change, visible on a live map.
Does it include a mobile app for technicians?+
Yes, an Android app for assigned jobs, status updates, photos, notes, attendance and parts consumption.
Can we track attendance and verify with face recognition?+
Yes. Check-in, check-out and job start/stop can require a liveness-checked face punch, reviewed by an admin.
Can we manage inventory and spare parts?+
Yes, with stock levels, unit and cost price, and automatic deduction as parts are consumed on jobs.
How does warranty affect quotations?+
In-warranty jobs skip quotation entirely. Out-of-warranty jobs generate one automatically from the job card.
Is it suitable for HVAC, CCTV, IT and real estate maintenance?+
Yes, Connect is used across HVAC, CCTV installation, IT hardware support, real estate maintenance, facility management and more.
Can AI be added to complaint handling?+
Yes, an optional AI agent can register complaints, check warranty and history, suggest faults and auto-escalate at-risk jobs.
Ready to control every complaint, technician and service job?
Book a demo and see how Connect helps your team complete jobs on time, improve customer satisfaction, track field teams, and grow service profit.
No credit card required · Setup in days, not months