SERVICE DESK

Welcome to the service desk at Connect Solutions, your one-stop shop for all your IT needs. Let’s connect and enhance your online experience today!

Say the good to endless hours of technical difficulties and troubleshooting as well as say hello to efficient, trustworthy, & professional service.

With Connect Solutions’ Service Desk, you won’t ever have to worry about IT problems encountered again since we assign each ticket to a particular technician or group so there is no misunderstanding regarding which individual should be working on which ticket. Connect Today!

SERVICE DESK FEATURES

Web Based

Access our web-based service desk from any location at any time. We will reply quickly with the help of our specialists.

Mange Tickets

Managing support tickets is a breeze with our UI. Assign & categorize your tickets based on your needs by using our custom ticket setup

Multilingual

Whatever language you speak, our professionals are here to help you with it. From technical assistance to customer service, we can help

Assign Tickets From Email

Managing support requests is now convenient than ever due to our ticketing system.

Alerts

You will get real-time updates on the status of your tickets using our advanced alert system, which ensures that you won't miss a beat. Also, you can select exactly what information & how frequently you want to get it with our customization alerts.

Notifications

Keep track of your support requests wherever you are! Our service will help you whether you need push notifications, in-app alerts, or email alerts on your mobile device

Chat

A built-in customer chat function in our service desk software makes it simple to communicate with your customers in real-time.

Auto Creation of Tickets

Start fixing issues quickly with the help of our innovative platform that automatically creates tickets for incoming queries.

Feedback & Rating

Clients can put ratings after closing a ticket

AUTO CREATE & ASSIGN TICKETS FROM EMAIL

Configure Clients Emails and convert emails direct to organization and technician. Configure emails based on different rules and sent email for every change e.g.