Help Desk




Digital Branding & Reputation Management

In business, reputation is everything. Thanks to social media and review sites like Yelp, you can build a great online reputation fast. There’s just one problem: The Internet moves fast, and with a few missteps, you can hit rock bottom just as quickly as you rose to that coveted 5-star rating.




HELP Desk

Why need help desk? Connect Help Desk is a feature-rich application, It works with auto Ticket generation method a user come and ask for a query the system generates that ticket and give that query a Unique I.D. With the help user can check the status of its query and also this will help technical team to determine what type of query is being asked and proposed so they can easily handle. They can decide whether the query is for technical staff or for management staff. Best Help Desk.



Help Desk, Help Desk, auto ticket generation. why need Help Desk? Best Help Desk No1 Help Desk


Help Desk Features

Multi-Channel

It's a multi-channel application that makes it easy for the customers to connect on their own terms. Email, Messages, Chats, Social, Talks.

Multi-Brand

Multi-Brand application business rules, support, region, products and multi brands can be managed through just a single help desk.

Ticket Forms

Dynamic forms give the agents quick and very precise information so they can prepare their selves for the personalized customer support.

Business Rules

A process has been initiated by the triggering ticket changes on time bases. It is customizable with every workflow from simple to complex.

Macros

Macros creation and sharing to quickly respond and set of activities to the common requests in a very professional and standardized way.

Schedules

Coordinate with you right exact on your schedule and match the exact time tracking hours and SLAs agreements to ensure you don't miss a beat.

Multilingual

It a multilanguage application. So, Its can dynamically be applied everywhere with the help of ticket generation it is easy to access.

Views

customizable views let the agents view their ticket request of on the basis of the status, assignee groups and on the other conditions.

Collaboration

Agents can CC the information to their co-worker using the tickets. Living editing shows who is viewing the ticket and editing it in real time.


Help Desk for all types of companies

  • Enterprise level companies
  • SMBs
  • Retailers
  • HR Team
  • IT Teams
  • Educators etc…
Help Desk, auto ticket generation. why need Help Desk? Best Help Desk No1 Help Desk


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